PRIVACY POLICY

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

  1. Lonely Cow Entertainment LLP and its owned TM UnderTheStars (hereinafter referred to Lonely Cow and UTS) having its wholly owned online interface www.underthestars.co.in is committed to protecting the privacy and confidentiality of any personal or material information of the end-users be it of the end-users or that of any other legal entity.
  2. All online payment transactions are protected by the service provider PayTM (One97 Communications Ltd.), as per the terms of use in conformity with RBI guidelines. No sensitive bank/card information is received by Lonely Cow or UTS at any point in time, and the user is transferred to the payment gateway provided by PayTM, for entering sensitive information.
  3. All material information provided in the web portal is for private usage, and the user undertakes not to share any information with third parties. Any violation of terms of use shall be strictly dealt with.
  4. All material information provided by end-users may be used by Lonely Cow or UTS for its internal purposes, which may include the formation of statistical data and providing updates to the end-users by the mode of emails, telephonic calls and SMS (Text Message). The end user, however, may un-subscribe from non-account specific emails, telephonic calls or SMS communication by sending an email at contact@lonelycow.in through the email id registered with Lonely Cow or UTS. The information provided by the end user may also be used by Lonely Cow or UTS for marketing purposes which may include sharing information held by it with third parties.
  5. The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Lonely Cow in respect of the Website, the User further consents that the terms and contents of such Privacy Policy are acceptable to him.

 

REFUND & CANCELLATION POLICY

Lonely Cow or UTS through its online interface www.underthestars.co.in is acting only as an information provider and facilitator for the user for automation of the process of purchase of Tickets/Passes/Vouchers, etc., which shall allow the user to enter/enjoy the events, screenings, or any other entertainment services organized or provided by Lonely Cow or UTS.

Tickets/Passes/Vouchers once sold cannot be exchanged, canceled or refunded. Please make sure you check the time and location before you book your tickets. But we’d still advise you to read the terms and conditions for each event regarding the exchange, refund, and cancellation. In the event of cancellation or postponement of an event, Lonely Cow or UTS may provide a refund or exchange policy to the users for such event, provided that exchange or refund as per policy may be provided to such users who have purchased Tickets/Passes/Vouchers for such particular event and have within the policy time frame provided the details required to process the exchange or refund.